Quality Guarantee & Refund Policy
Every culture we offer is selected, tested, and produced with one goal in mind: helping growers choose healthy cultures that suit their growing environment.
Built for Growers Like You
At Texas Toadstools, every liquid culture is produced in clean, sterile lab conditions, tested for viability, and offered with species-specific growing guidance.
- Produced in sterile lab conditions
- Tested for viability before release
- Warm-weather and climate-controlled growing options
- Made in small batches for consistency
What We Guarantee
We guarantee that your culture will arrive:
- Viable — alive and ready to expand on grain
- Clean — free from contamination when used properly
- True to type — what you ordered is what you received
If something isn’t right, we’ll make it right.
The Honest Part
Mushroom cultivation depends on sterile technique, grain and substrate prep, and your growing environment.
Because of that, we can’t guarantee harvests or yields. What we can guarantee is that you are starting with strong, carefully prepared genetics.
Refunds & Replacements
We’ll take care of you if:
- Your culture arrives contaminated
- Your syringe is damaged or unusable
- You receive the wrong item
We can’t cover:
- Contamination introduced during your process
- Poor results caused by environmental conditions
- Improper storage or handling after delivery
- Order cancellations after dispatch. This does not exclude eligible arrival-damage, contamination, or incorrect-item claims described above.
Need Help? We’ve Got You.
If something seems off, please reach out within 7 days of delivery.
Send:
- Your order number
- Clear photos of the issue
- A short note describing what you’re seeing
Contact us at TexasToadstools1@gmail.com. We’ll review the issue and work with you on troubleshooting, a replacement, store credit, or a refund when appropriate.